REFUNDS

Refund policy

Last updated November 11, 2026

New signs: no charge until approval

When you paint a sign, we only hold the amount on your card. If your sign isn’t approved, or we don’t review it in time, the hold is released and you’re never charged. Some banks take a few days to drop the hold from your statement.

After you’ve paid

• Full refund within 7 days of a payment, if the gas it bought hasn’t started burning yet.
• No refunds on gas already burned. Once a sign has been lit with that gas, the time is used.
• If a payment lands after the sign went dark (for example, someone filled a tank just as it ran out), we refund it automatically.
• If we take your sign down because it broke the road rules, a refund is up to us. If we take it down for any other reason, we refund the gas that hasn’t burned yet.

How to ask

Email road@route8080.com from the address you paid with, and include your mile number. We reply within 2 business days. Refunds go back to the card you paid with; card companies usually take 5 to 10 days to show them.

Please write to us before opening a dispute with your bank. We’d rather fix it, and a dispute costs a small business like ours C$15 (about US$11) even when it’s settled.